Sterling Computer Sales refund policy on the products sold by Sterling Computer Sales.
The purchaser has 15 days to return goods for refund. No refunds after 15 days from the original shipping date. 25% restocking fee will be charge for all returned items. To return goods, call our service department and get an RMA number. Item must be shipped out within 5 days of the RMA issued date. In order for items to obtain under warranty service, items must be received before warranty period is over.
The purchaser is responsible for returning goods in its original packaging, with all its accessories-manuals, diskettes, cables and a copy of the invoice. The purchaser will be charged for any missing accessory, and for damages or scratches on cases. The RMA number must be clearly written on the outside of package.
The shipping fee is not refundable, the purchaser pays for shipping to and from Sterling Computer Sales. For accounts on net terms, the purchaser will be billed for shipping and restocking charges.
Please allow 3-4 weeks for processing of refund.